One of the sneakiest ways HubSpot can hurt your customer experience? Conflicting workflows.
It often happens gradually:
Someone builds a welcome series
Someone else sets up a product nurture
A third team builds their own onboarding
Before you know it, a single contact is receiving overlapping, mixed messages – and no one’s quite sure why.
The result? A confused customer, and a team that doesn’t trust automation.
If you’ve ever hesitated to turn on a workflow because you “don’t know what else is running,” it’s time for a clean-up.
Smart automation is aligned, predictable, and purposeful. Not chaotic.
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