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Conflicting Workflows = Confused Customers

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One of the sneakiest ways HubSpot can hurt your customer experience? Conflicting workflows.

It often happens gradually:

  • Someone builds a welcome series

  • Someone else sets up a product nurture

  • A third team builds their own onboarding

Before you know it, a single contact is receiving overlapping, mixed messages – and no one’s quite sure why.

The result? A confused customer, and a team that doesn’t trust automation.

If you’ve ever hesitated to turn on a workflow because you “don’t know what else is running,” it’s time for a clean-up.

Smart automation is aligned, predictable, and purposeful. Not chaotic.

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